Question 1

How do I get a refill?

Accepted Answer

Follow this link to our refill page: https://www.fourwindscandleco.com/refill (https://www.fourwindscandleco.com/refill)

Question 2

Why does the outside of the candle vessel feel like wax?

Accepted Answer

It is from the sealant that we use to make our vessels safe to use for candles. We use two different sealants on our vessels. Either Eco Advance or Earth Safe.

Question 3

How long do your candles burn?

Accepted Answer

Our 11 oz candles have a burn time of 35-40+ hours. The 7 oz 30-35+ and the filled tea light vessel 2+ hours.

Question 4

Do your fragrance oils have chemicals?

Accepted Answer

All of our fragrance oils are phlalate free and we can provide MSDS sheets for any upon request.

Question 5

What do I do if my candle arrives broken?

Accepted Answer

Please contact us immediatly for a replacement at no cost. We will ask you for pictures for verification.

Question 6

Do you offer wholsesale or bulk discounts?

Accepted Answer

Yes. Please see our wholesale page www.fourwindscanelco.com/wholesale (www.fourwindscanelco.com/wholesale)

Question 7

Can I request a custom candle scent?

Accepted Answer

We are excited to announce that we are working on our first custom scent! Stay tuned for more details and feel free to reach out with any specific requests or ideas. We love creating unique experiences for our customers.

Question 8

Where can I visit Four Winds Candle Co. in person?

Accepted Answer

We do not currently have anything scheduled for Fall/Winter 2025 but will update as we do!

Question 9

Do you accept pre-orders?

Accepted Answer

Usually. If we are out of stock of an item, we will make pre-orders available.

Question 10

What payment methods do you accept at markets?

Accepted Answer

We accept cash, Google Pay, Venmo, PayPal and all credit cards.

Question 11

Do you offer local pickup or delivery?

Accepted Answer

We do!!

Question 12

What shipping carriers do you use?

Accepted Answer

We currently use the USPS for all of our shipping needs.

Question 13

Can I change or cancel my order after it’s placed?

Accepted Answer

You have 24 hours to cancel or change your order once it has been placed to receive a full refund.

Question 14

Which candle sizes are eligible for refills?

Accepted Answer

You can refill all our 11 oz and 7 oz candles. If you have any specialty holiday vessels, please reach out to us for more information. We're here to help you keep your favorite candles burning bright! See our refill page www.fourwindscandleco.com/refill (www.fourwindscandleco.com/refill)

Question 15

How do I clean my vessel before returning it?

Accepted Answer

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Question 16

Can I return my vessel for a refill at a market?

Accepted Answer

Absolutely! You can return your vessel for a refill at any of our markets.

Question 17

Do gift cards expire?

Accepted Answer

No they do not. See our gift card page www.fourwindscandleco.com/gift-card (www.fourwindscandleco.com/gift-card)

Question 18

How does your Whiff Club (loyalty program) work?

Accepted Answer

Find all the information about our "Whiff Club" here: www.fourwindscandleco.com/loyalty (www.fourwindscandleco.com/loyalty)

Question 19

Can I request a custom resin tray or item?

Accepted Answer

We are not currently accepting custom resin orders.

Four Winds Candle Co.

"Put your
nose in our business"

Questions, Meet Answers
Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.

Questions, Meet Answers Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.

Questions, Meet Answers
Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.