Questions, Meet Answers
Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.
Frequently asked questions
We do not currently have anything scheduled for Fall/Winter 2025 but will update as we do!
You can refill all our 11 oz and 7 oz candles. If you have any specialty holiday vessels, please reach out to us for more information. We're here to help you keep your favorite candles burning bright! See our refill page www.fourwindscandleco.com/refill
We are not currently accepting custom resin orders.
We do!!
No they do not. See our gift card page www.fourwindscandleco.com/gift-card
Find all the information about our "Whiff Club" here: www.fourwindscandleco.com/loyalty
Usually. If we are out of stock of an item, we will make pre-orders available.
We currently use the USPS for all of our shipping needs.
Absolutely! You can return your vessel for a refill at any of our markets.
We accept cash, Google Pay, Venmo, PayPal and all credit cards.
You have 24 hours to cancel or change your order once it has been placed to receive a full refund.
Follow this link to our refill page: https://www.fourwindscandleco.com/refill
It is from the sealant that we use to make our vessels safe to use for candles. We use two different sealants on our vessels. Either Eco Advance or Earth Safe.
Our 11 oz candles have a burn time of 35-40+ hours. The 7 oz 30-35+ and the filled tea light vessel 2+ hours.
All of our fragrance oils are phlalate free and we can provide MSDS sheets for any upon request.
Please contact us immediatly for a replacement at no cost. We will ask you for pictures for verification.
Yes. Please see our wholesale page www.fourwindscanelco.com/wholesale
We are excited to announce that we are working on our first custom scent! Stay tuned for more details and feel free to reach out with any specific requests or ideas. We love creating unique experiences for our customers.