Question 1

How do I get a refill?

Accepted Answer

Follow this link to our refill page: https://www.fourwindscandleco.com/refill (https://www.fourwindscandleco.com/refill)

Question 2

How long do your candles burn?

Accepted Answer

Our 11 oz candles have a burn time of 35-40+ hours; 7 oz 30-35+; the filled tea light vessel 3+ hours' tealights 2+ hours.

Question 3

Do your fragrance oils have chemicals?

Accepted Answer

All of our fragrance oils are phlalate free and we can provide MSDS sheets for any upon request.

Question 4

Do you offer wholsesale or bulk discounts?

Accepted Answer

Yes. Please see our wholesale page www.fourwindscanelco.com/wholesale (www.fourwindscanelco.com/wholesale)

Question 5

Where can I visit Four Winds Candle Co. in person?

Accepted Answer

We are currently applying for summer 2026 markets! We can't wait to see everyone there!

Question 6

Do you accept pre-orders?

Accepted Answer

You can request items that are out of stock. Once they are back an email will be sent to notify you.

Question 7

What payment methods do you accept at markets?

Accepted Answer

We accept cash, Google Pay, Venmo, PayPal and all credit cards.

Question 8

Do you offer local pickup or delivery?

Accepted Answer

We do!!

Question 9

What shipping carriers do you use?

Accepted Answer

We currently use UPS and the USPS for all of our shipping needs.

Question 10

Can I change or cancel my order after it’s placed?

Accepted Answer

You have 24 hours to cancel or change your order once it has been placed to receive a full refund.

Question 11

How do I clean my vessel before returning it?

Accepted Answer

https://static.wixstatic.com/media/8d901b_97c167e16a8b4c508f33143242f5c40e~mv2.png

Question 12

Can I return my vessel for a refill at a market?

Accepted Answer

Absolutely! You can return your vessel for a refill at any of our markets.

Question 13

Do gift cards expire?

Accepted Answer

No they do not. See our gift card page www.fourwindscandleco.com/gift-card (www.fourwindscandleco.com/gift-card)

Question 14

How does your Whiff Club (loyalty program) work?

Accepted Answer

Find all the information about our "Whiff Club" here: www.fourwindscandleco.com/loyalty (www.fourwindscandleco.com/loyalty)

Four Winds Candle Co.

"Put your
nose in our business"

Questions, Meet Answers
Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.

Frequently asked questions

How do I get a refill?

How long do your candles burn?

Do your fragrance oils have chemicals?

Do you offer wholsesale or bulk discounts?

Where can I visit Four Winds Candle Co. in person?

Do you accept pre-orders?

What payment methods do you accept at markets?

Do you offer local pickup or delivery?

What shipping carriers do you use?

Can I change or cancel my order after it’s placed?

How do I clean my vessel before returning it?

Can I return my vessel for a refill at a market?

Do gift cards expire?

How does your Whiff Club (loyalty program) work?

Questions, Meet Answers Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.

Frequently asked questions

How do I get a refill?

How long do your candles burn?

Do your fragrance oils have chemicals?

Do you offer wholsesale or bulk discounts?

Where can I visit Four Winds Candle Co. in person?

Do you accept pre-orders?

What payment methods do you accept at markets?

Do you offer local pickup or delivery?

What shipping carriers do you use?

Can I change or cancel my order after it’s placed?

How do I clean my vessel before returning it?

Can I return my vessel for a refill at a market?

Do gift cards expire?

How does your Whiff Club (loyalty program) work?

Questions, Meet Answers
Whether it’s about candles, shipping, refills, or anything in between—we’ve got you covered.