FAQ
Questions, meet answers.
Whether it’s about candles, shipping, refills, or anything in between, we’ve got you covered.
How do I get a refill?
Head to our refill page and fill out the short form. We’ll email you a free return shipping label.
How long do your candles burn?
Our 11 oz candles burn 35–40+ hours, 7 oz candles 30–35+ hours, the filled tea light vessel 3+ hours, and tea lights 2+ hours.
Do your fragrance oils have chemicals?
All of our fragrance oils are phthalate-free, and we can provide MSDS sheets for any of them on request.
Do you offer wholesale or bulk discounts?
Yes. See our wholesale page for details and to apply.
Where can I visit Four Winds Candle Co. in person?
We’re currently applying for summer 2026 markets. We can’t wait to see everyone there!
Do you accept pre-orders?
You can request items that are out of stock. Once they’re back, we’ll email you.
What payment methods do you accept at markets?
We accept cash, Google Pay, Venmo, PayPal and all credit cards.
Do you offer local pickup or delivery?
We do!
What shipping carriers do you use?
We currently use UPS and USPS for all of our shipping.
Can I change or cancel my order after it’s placed?
You have 24 hours after placing your order to cancel or change it for a full refund.
What are your shipping rates and policies?
Flat rate shipping is $7, and orders over $100 ship free. Orders are processed within 2–3 business days. International shipping is available, with rates calculated at checkout. You’ll receive tracking information once your order ships.
Can I return my vessel for a refill at a market?
Absolutely! You can return your vessel for a refill at any of our markets.
Do gift cards expire?
No, they don’t.
How does the Whiff Club (loyalty program) work?
Find everything about the Whiff Club on our Whiff Club page.
Still have a question? Send us a message or email fourwindscandlecompany@gmail.com.